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Privacy Policy For Your Account

surga77 keeps your account details, wallet records, cookie choices and device signals under one clear Privacy Policy so you know what we collect and why.

Account data useCookie choicesPayment data careMalaysia account context

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How This Policy Applies In Malaysia

surga77 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains how we handle data linked to your account, wallet activity, device, session cookies and support messages when you use surga77 from Malaysia. We collect only the data needed to run your account flow, verify wallet actions, answer privacy requests and keep records

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required for account safety. Access to any part of the site depends on local law and is available where local law permits. If a privacy rule, request process or retention duty changes because of Malaysian requirements, we may update this page and show the new date
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on the policy page. Payment names such as Touch 'n Go, GrabPay, Boost dan FPX are used here only to explain the kind of wallet data that may appear in our records.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Privacy Help Through Malaysia Channels

Privacy questions should reach the right team without forcing you to repeat sensitive details.

ACCOUNT CARE

How We Handle Private Data

Our privacy work is tied to the way your account actually runs: login checks, wallet verification, device recognition, support records and cookie controls.

Data we collect

We collect account identifiers, contact details, login records, device signals, payment references and support messages. Each data type connects to a clear purpose, such as access checks, wallet matching, account security or answering your privacy request.

Cookie choices

Cookies help remember your session, language choice and basic site settings. Some cookies support account safety checks, while analytics cookies help us see page errors and device patterns without asking for extra personal data.

Account security checks

When a login looks unusual, we may compare device signals, recent session data and wallet activity before allowing changes. This helps protect your account while keeping the privacy check focused on relevant records.

Payment record handling

Touch 'n Go, GrabPay, Boost dan FPX activity may create transaction references, time stamps and status records. We use them to match deposits or withdrawals, investigate mismatches and meet record duties.

Retention periods

We keep account and wallet records only for as long as needed for service, dispute handling, security checks or legal duties. When retention is no longer required, we remove or anonymise records where practical.

Change requests

You may ask us to correct contact details, check stored account data or remove records where local law allows. We verify your identity first so another person cannot change or access your private data.

Privacy Policy Questions For Malaysia

These answers explain how our Privacy Policy works for your account, cookies, payment records and support contact. They are written for common Malaysia account situations, including e-wallet deposits, FPX transfers, device checks and requests to correct or remove data where permitted by law.

We collect account details, contact data, login activity, device signals, cookie records, wallet references and support messages. We use this data to run your account, verify wallet actions, manage security checks and answer privacy requests.

Payment records help us match deposits, confirm withdrawal requests, investigate mismatched amounts and keep an audit trail. We do not ask for full wallet passwords, private banking passwords or unrelated financial data through support.

Yes. Contact us through chat or email and ask for an account data check. We will verify that the request comes from you before sharing account records or explaining what data categories we hold.

Send the detail that needs correction, such as your email spelling or phone number, through our contact channel. We may request account verification first, then update the record where the change is valid.

Retention depends on the data type and legal or operational need. Account, wallet and support records may be kept for dispute handling, security checks or required record duties, then removed or anonymised when no longer needed.

No. Cookies may remember your session, language preference and device pattern, but they are not used to store private wallet passwords. You can adjust browser cookie settings, though some account features may require session cookies.

The policy applies when you use our site and contact channels. Access depends on local law and is available where local law permits, while privacy requests are handled according to applicable data rules and account verification.

Privacy Policy For Your Account

Privacy Help Through Malaysia Channels

How We Handle Private Data

Data we collect

Cookie choices

Account security checks

Payment record handling

Retention periods

Change requests

Privacy Policy Questions For Malaysia

01 What personal data does surga77 collect?

02 Why do you keep Touch 'n Go, GrabPay, Boost dan FPX records?

03 Can I ask to see the data linked to my account?

04 How do I correct account details in this policy process?

05 How long do you keep my account and payment data?

06 Do cookies track my private wallet passwords?

07 Does access to the site affect this Privacy Policy?

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